Orders & Shipping

Do you ship all products internationally?

Shipping depends on the type of product:

  • So Serene LDN handmade skincare & candles 
    → UK delivery only, due to cosmetic safety regulations.

  • Curated gifts, soul-led treasures
    → Available for UK and selected international delivery zones.

Shipping availability and costs are calculated automatically at checkout based on the items in your basket and delivery address.

How long will my order take to arrive?

Delivery times vary depending on the products ordered and your location.

  • Handmade products (UK only):
    Typically dispatched within 1–2 working days, with delivery in 2–5 working days after dispatch.

  • Curated gift items:
    Delivery times vary by destination and courier, with estimated times shown at checkout.

Will my order arrive in one parcel?

Orders containing a mix of handmade products and curated gifts may arrive in separate parcels, as they are dispatched from different locations.
You’ll receive relevant delivery information for each shipment.

Can you deliver to PO Boxes or BFPO addresses?

Unfortunately, we’re unable to ship to PO Box or BFPO addresses, as our courier partners require a full residential or business address.

What if my parcel is late, lost, or arrives damaged?

If your order hasn’t arrived within the expected timeframe, or arrives damaged, please contact us at
reens@sosereneldn.co.uk with your order number and we’ll be happy to help.

Products & Ingredients

Are your products natural?

Yes. All So Serene LDN handmade products are created in small batches using carefully chosen natural butters, oils, and waxes, alongside vitamin E and essential oils.

Our curated gift items are thoughtfully sourced to align with our values of mindfulness, quality, and intentional living.

Are your lip balms vegan?

Yes — all of our lip balms are vegan-friendly.

Do your products contain preservatives or parabens?

No. We never use parabens, sulfates, or synthetic fragrances in our handmade skincare products.

Are your products suitable for sensitive skin?

Our formulations are designed to be gentle and uncomplicated. However, as with any skincare product, we recommend carrying out a patch test before use.

My balm feels firmer or softer than usual — is that normal?

Yes — this is completely normal. Our balms are made without synthetic stabilisers, so they naturally respond to temperature changes.

  • Cooler weather may make them feel firmer

  • Warmer weather makes them softer and more glide-friendly

This doesn’t affect performance or quality.

I’ve noticed tiny grains in my balm — should I be concerned?

Not at all. These are natural butter crystals (often from mango or kokum butter) forming as the balm cools. They melt instantly on contact with your skin and are completely harmless.

Returns & Refunds

Can I return my order?

For hygiene reasons, we cannot accept returns on opened handmade skincare or bath products.

Unused items in their original packaging may be returned within 14 days of delivery. Please refer to our Refunds & Returns Policy for full details.

What if my item is faulty or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving it and we’ll arrange a replacement or refund where appropriate.

Still Have Questions?

If you didn’t find what you were looking for, feel free to contact us at
reens@sosereneldn.co.uk — we’re always happy to help.

This is a space created for slowing down.

For soft moments of presence, grounding sound, and intentional calm — woven gently into everyday life.

Calm living and sound is a personal practice I share intuitively. It isn’t about perfection or performance, but about creating room to soften, breathe, and reconnect with yourself, just as you are.
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A gentle space for connection and shared stillness.

From time to time, sound-led moments and seasonal rituals may be offered — held with intention and shared when they naturally unfold.

You’re welcome to return here whenever you feel called.

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Sound healing is a calming practice that uses gentle sound and vibration to support rest, balance, and relaxation. Instruments such as chimes, drums, bowls, or soft tonal soundscapes are used to create an environment where the nervous system can settle and the mind can quieten.

Rather than something to do, sound healing is something to receive. You’re simply invited to listen, rest, and allow the sounds to move through you — meeting you wherever you are in that moment.
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Small sound moments you can return to — between tasks, before rest, or whenever you need a gentle reset.

Each soundscape is around 30 seconds long and created as a simple invitation to pause, breathe, and soften.

Tongue Drum

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You are welcome to return to this space whenever you need stillness. Let it be somewhere you visit quietly — for a breath, a sound, or a moment of calm — and nothing more than that.
You are welcome to return to this space whenever you need stillness. Let it be somewhere you visit quietly — for a breath, a sound, or a moment of calm — and nothing more than that.
You are welcome to return to this space whenever you need stillness. Let it be somewhere you visit quietly — for a breath, a sound, or a moment of calm — and nothing more than that.

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